Track’n’Trace – track your delivery

Leveringstiden afhænger af, hvor i landet dine varer skal leveres. På siden Bestilling og levering kan du se vores leveringsdistrikter, bestillingsfrister og forventede leveringsdage.

First, check that you have entered the correct reference number. If your order still does not appear, please contact our sales department on 96 57 28 28. We will then help you clarify the status of your delivery.

Yes. Using the Track’n’Trace function above, you can sign up for email or text message notifications upon dispatch or 1, 2 or 3 hours before delivery.

Deliveries by DS lorry are made to the agreed delivery address where access conditions permit. In some cases, smaller trade goods may be sent by GLS or freight lorry.

The delivery location must be accessible to a 16.5-metre-long, 44-tonne articulated lorry. It is the customer’s responsibility to ensure that the lorry can reach the location under its own power on a level, load-bearing surface.

If the delivery address is incorrect or the lorry cannot gain access, additional transport costs may be charged. If you are unsure about the access conditions, please contact us on 96 57 28 28.

Your order will become visible in Track ‘n’ Trace when the vehicle carrying your delivery leaves our factory in Hobro.

Enter your order number in the Track ‘n’ Trace function above to view your delivery details and see the estimated delivery time.

As a general rule, you do not need to be present for the delivery. If you are not at the address, our driver will unload the goods in a suitable and accessible location, provided the circumstances allow it.

Our deliveries are planned according to fixed routes and delivery areas. If you would prefer a specific delivery day, we recommend stating this when placing your order. We will make every effort to accommodate your request, but cannot guarantee delivery on a specific day.

Please contact us as soon as possible on 96 57 28 28 if you wish to change the delivery address. Changes can only be made by prior agreement and depend, among other things, on how far the order has progressed in production and the delivery schedule.